Message arrives
Text, audio, image, video. Digital Employee interprets, transcribes, classifies.
01 · RECEIVES
Pillar · WhatsApp 24/7
Automated support on WhatsApp with AI. Your number answers automatically, 24/7.
Automated support on WhatsApp with AI, 24 hours, means the customer gets an immediate response — not “we’ll get back to you soon” that never happens. Every message that arrives at your number today waits for someone free; much of it turns into lost sales and customers who give up. An XMACNA Digital Employee answers every conversation instantly, qualifies, schedules, and updates the Intelligent Dashboard — and only passes what really needs human attention. The rest, they handle.
24/7no vacations, no days off
On the spotfaster than human
In 5 yearsAI is a basic requirement
From SDR to CRM
See how the magic happens.
Memory across conversations. Persistent context.
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01
Message
Client contacts via WhatsApp, voice, or active campaign.
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02
Context
The Digital Employee reads history, memory, and data from the Intelligent Dashboard.
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03
Decision
It chooses the next action: reply, qualify, schedule, collect, or escalate.
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04
Record
The conversation turns into structured data, private notes, and updated opportunity.
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05
Control
Your team takes over when a human is needed, already with full context.
You don't need to understand AI. You just need it to always get it right.
Your concern isn't which model runs underneath — it’s whether the customer will get the right answer at 3 a.m. That’s why every conversation is handled by the best AI brain available for that task. You get a Digital Employee who understands context and speaks in your brand voice; we handle choosing and switching the technology.
Before
Bot with flow only
After · XMACNA
Digital Employee with multi-model LLM
Before
Unstable WhatsApp Web
After · XMACNA
Stable WhatsApp integration
Before
Customer repeats data
After · XMACNA
Long-Term Memory remembers the customer
Before
Audio doesn't transcribe
After · XMACNA
Automatic transcription + private note
While you sleep, your WhatsApp keeps selling.
Customers don’t choose when to message — they send at night, on Sundays, holidays, during promo peaks. Each of these is a sale that escapes if no one responds. See what the Digital Employee does in each case, no queue and no need for you to be online: answers, qualifies, schedules, and prepares everything for when you open your phone.
What action
Answers alone? Checks CRM? Creates opportunity? Forwards to human? All controlled by business rules.
02 · DECIDESReal-time CRM
Updates your CRM (HubSpot, Pipedrive, RD, Salesforce), advances stages, logs interactions, alerts humans if needed.
03 · UPDATESWhat matters to know.
How does automated WhatsApp support for 24 hours work?+
An XMACNA Digital Employee stays on your number day and night: reads text and audio, answers instantly in the brand’s voice, qualifies, schedules and passes only what needs human attention — all with complete history.
Does it work on the number I already use with the official API?+
Yes. It runs on the WhatsApp your customers already know, with the official API (WABA) or hybrid integration — both live 24 hours. For high message volume, we recommend WABA.
Does the customer realize they are talking to an AI?+
It identifies as part of your team. The customer knows but doesn’t feel a quality difference — issues get solved quickly and they leave satisfied, which is what matters.
What happens when the customer gets upset or goes off-topic?+
It recognizes hostile tone or sensitive cases and immediately passes it to you with the full conversation in hand. You step in only when humans are needed — no starting from scratch.
Keep exploring.
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