Sankhya integration with AI isn’t about changing ERP: it’s about adding a service front to what your team already does. Sankhya runs a mid-to-large operation very well — management, finance, tax, supply, sales — and handling leads on WhatsApp is a separate decision: what your license already covers, what the team does by hand and where extra help pays off. At high volume, assess where delays and information loss occur in your process. XMACNA adds a Digital Employee that integrates with Sankhya via API: handles, qualifies and routes on WhatsApp during the hours you set and records in Sankhya whatever the permissions allow — customer, stage and notes. You stay in Sankhya.
Stay on Sankhya. Just add the AI that attends on WhatsApp.
Client contacts via WhatsApp, voice, or active campaign.
The Digital Employee reads history, memory, and data from the Intelligent Dashboard.
It chooses the next action: reply, qualify, schedule, collect, or escalate.
The conversation turns into structured data, private notes, and updated opportunity.
Your team takes over when a human is needed, already with full context.
Sankhya is a robust ERP for medium and large companies: it brings management, finance, tax, supplies and sales into one system, with governance and control. Before adding any tool, it’s worth checking with the vendor what your license already offers for communication and service. Where WhatsApp still depends on someone replying, qualifying and typing the outcome, XMACNA’s Digital Employee can take on that front: it handles, qualifies and records in Sankhya via API, through the services and permissions you enable.
Without integrated WhatsApp service: messages wait for someone on the team to reply — and at high volume, many people wait.
Sankhya + XMACNA Digital Employee: handles messages during the hours you set, in your brand’s voice, and passes exceptions to the team.
Without qualification rules in the conversation: the ad lead has to be qualified and typed in by a person before it becomes a record.
Sankhya + XMACNA Digital Employee: qualifies the lead in the conversation by your rules and routes it to the right team.
Without the integration set up: the record depends on someone transcribing the conversation, sometimes days later.
Sankhya + XMACNA Digital Employee: records customer, stage and note in Sankhya via API, with failures flagged for review before any retry.
Switching ERP to get better service: risk and rework for the governance you already have.
Sankhya + XMACNA Digital Employee: you stay in Sankhya and add an integrated WhatsApp front.
You don’t migrate anything or start over. XMACNA connects the Digital Employee to the Sankhya you already use via API, taking over the front that consumes most of your team's time — attendance and qualification on WhatsApp. Sankhya remains your source of truth and governance; what changes is who feeds it on the front lines.
We looked at how leads arrive today, in what volume, and where they cool off waiting for someone to respond before becoming a record in Sankhya. It’s at this stage that the Digital Employee first steps in, with clear metrics.
01 · assessmentWe train the Digital Employee on your differentiators and rules and connect the integration with Sankhya via API, on the services and with the permissions you enable in your environment. The integration credential does not identify the requester. The project must define and validate how to verify identity, relationship and recipient before exposing or changing data.
02 · API connectionThe Digital Employee starts working on WhatsApp during the configured hours. Authorized customer, stage and note records are sent to Sankhya and the Intelligent Dashboard when sufficient data is available, under the services, permissions and rules defined in the project. Success is communicated only after confirmation from the destination. Failure, timeout or missing confirmation leave confirmation pending for the owner to check the state at the destination before retrying; they do not establish that no write occurred. Questions about identity or recipient are referred to the owner. You stay in Sankhya, with fewer conversations to type up.
03 · Operation liveThe Digital Employee handles and qualifies on WhatsApp during the hours you set and records customer, stage and note in Sankhya via API, through the services and permissions enabled. The services, license and environment used in the project are confirmed with Sankhya before starting.
No. XMACNA adds to Sankhya. Sankhya remains your operation’s ERP and governance; the Digital Employee handles and qualifies on WhatsApp and records the outcome in Sankhya, within the integration’s permissions.
No. You keep using Sankhya the same way. XMACNA adds a service and qualification layer on WhatsApp, alongside what your license already offers, and connects it to your Sankhya via API.
Yes, with the volume and hours sized in the project. The Digital Employee handles many conversations at once and passes exceptions to the team. At Rede Supera, in the education sector, scheduled contacts doubled (+100%) compared with the network’s own control group in the same period.
The Digital Employee identifies as part of the brand’s team. The customer knows, but doesn’t feel a difference — and when a human is needed, it passes to your team with full history.
to deliver extraordinary results in your Digital Employee.
Combining the best of each model for superior results.
Free assessment. In 30 days it is answering customers.
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