Accesses the schedule and test catalog
The Digital Employee sees each unit’s collection times, tests you offer, and preparation details — booking within your lab’s rules.
01 · Connects
Sector · Clinical analysis
AI for clinical laboratories for clinical analysis: collection scheduled, reception FREE
AI for clinical analysis laboratories is a Digital Employee from XMACNA that takes reception off the phone: it schedules collections on WhatsApp, explains fasting and preparation for each exam, confirms if the insurance is accepted, and notifies the patient as soon as results are ready — 24/7, in your laboratory’s voice. Preparation questions arriving at 22h aren’t deferred to next day, and those asking “is my result ready?” get answers without occupying anyone at the counter.
Schedule the test collection alonebook, reschedule, and confirm collection time without stopping the reception
Explains fasting and preparation immediatelytells how many hours of fasting and how to prepare for each test — even at night
Notifies when results are readyresponds with timelines, confirms insurance, and contacts the patient as soon as the report is available
From SDR to CRM
See how the magic happens.
Scheduled collections. Reception off the phone, patient notified when results are ready.
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01
Message
Client contacts via WhatsApp, voice, or active campaign.
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02
Context
The Digital Employee reads history, memory, and data from the Intelligent Dashboard.
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03
Decision
It chooses the next action: reply, qualify, schedule, collect, or escalate.
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04
Record
The conversation turns into structured data, private notes, and updated opportunity.
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05
Control
Your team takes over when a human is needed, already with full context.
From reception stuck on the phone to the lab that answers test questions instantly.
Today every "do I need to fast for this test?", every "do you accept my insurance?", and every "are my results out yet?" pulls reception staff away to check WhatsApp — and fasting questions that arrive at 22h often go unanswered until the next day, sometimes causing the patient to miss their collection. The Digital Employee handles these conversations fully and frees your team for the patient in the collection room.
Before
Patient sends message requesting collection and waits for reception to respond
After · XMACNA
Schedules the collection on WhatsApp instantly, with the correct unit and time, 24/7
Before
Fasting and preparation question arrives outside office hours and the patient comes unable to collect
After · XMACNA
Explains fasting hours and preparation for each test immediately — patient arrives ready
Before
"Do you accept my insurance?" creates phone and counter queues
After · XMACNA
Confirms insurance acceptance and what to bring before collection, without stopping reception
Before
"Are my results out yet?" clogs WhatsApp days after collection
After · XMACNA
Notifies patient as soon as the report is ready and answers timing instantly
How AI for clinical analysis labs handles collection and results end to end.
You don’t change your system or lab routine. XMACNA connects the Digital Employee to your existing schedule and test catalog, and it manages WhatsApp from scheduling to result notification.
Schedules, explains preparation, and confirms insurance
Books collection on WhatsApp instantly, explains fasting hours and how to prepare for each test, confirms insurance acceptance and what to bring — in your brand's voice, without pulling reception from the counter.
02 · ExecutesPrevents the patient from asking twice
As soon as the report is ready, it notifies the patient and answers "are my results out yet?" with accurate timing, using Long-Term Memory to recall the test performed and logging each contact on the Intelligent Dashboard.
03 · Notifies resultsWhat matters to know.
How AI for clinical analysis labs schedules test collection?+
The Digital Employee chats on WhatsApp, views each unit’s collection schedule, and books the test at the right time instantly. If the patient needs to reschedule, it finds the next available slot and reschedules within the same chat — without taking reception away from the counter.
Does it explain fasting and preparation for each test?+
Yes. It tells how many hours of fasting the test requires, whether water or medication is allowed, and how to prepare — even at night. So the patient arrives ready and doesn’t need to reschedule due to incorrect preparation.
Does it confirm if the lab accepts the patient’s insurance?+
Yes. It lists which insurances the lab accepts, what requires a doctor’s request or authorization, and what the patient must bring — all before the collection, no waiting on the phone.
Does it notify when test results are ready?+
Yes. It provides the timeframe at scheduling and, when the report is ready, messages the patient on WhatsApp to announce the result availability — and answers "are my results out yet?" without burdening reception.
Does it work for labs with multiple units and home collection?+
Yes. It works for labs with one or more units and for home collection. It adapts to each collection point’s schedule, the test catalog, and preparation for each test, directing the patient to the correct unit.
Keep exploring.
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