Pain · Delinquency

Billing on WhatsApp that recovers

Automatic billing on WhatsApp solves what consumes your finance department the most: the overdue spreadsheet that no one has time to manage and the customer who disappears when the phone rings. You don’t need another invoice resent to spam — you need someone who reminds at the right time, in your brand’s tone, and collects without wear. A Digital Employee from XMACNA EXECUTES the entire process for you: notifies on time, sends Pix in the conversation itself, and renegotiates within your rules.

24/7no vacations, no days off
On the spotfaster than human
In 5 yearsAI is a basic requirement
From SDR to CRM

See how the magic happens.

Remind, negotiate, recover. No arguing.

  1. 01 Message

    Client contacts via WhatsApp, voice, or active campaign.

  2. 02 Context

    The Digital Employee reads history, memory, and data from the Intelligent Dashboard.

  3. 03 Decision

    It chooses the next action: reply, qualify, schedule, collect, or escalate.

  4. 04 Record

    The conversation turns into structured data, private notes, and updated opportunity.

  5. 05 Control

    Your team takes over when a human is needed, already with full context.

The cost of manual collection

Manual collection loses the customer. Automated WhatsApp collection recovers.

You know how it is: overdue amounts pile up in the spreadsheet, calls go to voicemail, invoices sent by email get lost in spam. When someone finally collects, it’s too late and sounds aggressive—the customer pays reluctantly or doesn’t pay. Automated WhatsApp collection reverses that: it notifies early, in the right tone, and the client resolves before becoming a difficult case. Below you see the real conversation, side-by-side with the Intelligent Dashboard.

Before

Manual reminder when someone remembers

After · XMACNA

Automatic sequences on the right dates

Before

Invoice by email that goes to spam

After · XMACNA

Pix copy-and-paste in the conversation itself

Before

Customer avoids collection calls

After · XMACNA

Negotiates in chat, without embarrassment

Before

Finance team chasing defaulters

After · XMACNA

Team only steps in with difficult cases

How the sequence works for you

You set the rules. The Digital Employee executes the sequence.

It’s not mass messaging or automatic threats. You specify when to remind, your brand’s tone, and how far to negotiate; the Digital Employee makes each contact at the right time, offers Pix within the conversation, closes deals within your policy and records every promise and payment in your system. Cases outside the rules escalate to your team with full history. See below the milestones and what each does.

Before due date

Friendly notice days before due with Pix copy-and-paste ready in the message. Most pay here, before becoming delinquent—and Pix Recurrence (BC, May/2026) makes confirmation in the conversation even more natural.

01 · REMIND

When overdue

The Digital Employee reapproaches in your brand tone, understands the reason, offers installment or new date within your rules—no improvisation, no friction.

02 · NEGOTIATE

Only the difficult case

Customer who promises then disappears, or asks for terms outside policy, goes to your team with full conversation history. Humans step in where value is added, not where it’s repetitive.

03 · ESCALATE
Frequently asked questions

What matters to know.

Won’t charging via WhatsApp seem aggressive?+

On the contrary. The sequence reminds early, in your brand tone, and offers Pix in the conversation itself. Courteous collection on time recovers more than irritated calls after due date.

Does it work with the invoice and Pix I already use?+

Yes. The Digital Employee inserts the Pix copy-and-paste or invoice link directly in the message and records every payment and promise in your management system, no tool switching needed.

And when the customer wants to negotiate the delay?+

They negotiate within the rules you set—discount for cash, installments, new date. Anything outside policy escalates to your team with history. You decide how far automation goes.

And who ignores the collection message?+

The Digital Employee persists appropriately: reinforces at your defined milestones, varies approach, and never becomes spam. Open cases escalate to your team with full conversation.

Where do I start automating my collection?+

With a free assessment: XMACNA maps your overdue portfolio and designs the sequence in your tone and rules. You see the Digital Employee recovering before paying for results.

Next readings

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