Service · System Integration

Integration of systems: your team stopped

System integration for businesses is what stops your team from manually copying data from one screen to another all day. Today the order enters e-commerce, but someone re-enters it in ERP; the customer asks for status on WhatsApp, but the answer is spread across three disconnected screens. XMACNA connects ERP, CRM, e-commerce, and WhatsApp you already use and puts a Digital Employee front and center — the data flows automatically and no one needs to be a human bridge anymore.

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From SDR to CRM

See how the magic happens.

ERP, CRM, e-commerce, and WhatsApp speaking the same language.

  1. 01 Message

    Client contacts via WhatsApp, voice, or active campaign.

  2. 02 Context

    The Digital Employee reads history, memory, and data from the Intelligent Dashboard.

  3. 03 Decision

    It chooses the next action: reply, qualify, schedule, collect, or escalate.

  4. 04 Record

    The conversation turns into structured data, private notes, and updated opportunity.

  5. 05 Control

    Your team takes over when a human is needed, already with full context.

What changes

Every time you retype data, money is leaking.

You feel it every day: the order comes through the site and someone re-enters it in ERP; the customer contacts via WhatsApp and the answer lives in another screen; the spreadsheet no longer matches the system. Every manual copy is paid hours, typo risk, and waiting customers. When systems finally talk, this invisible work simply stops existing — and what’s below shows where it disappears.

Before

Team types the same order in 2 systems

After · XMACNA

Data entered once and syncs automatically

Before

Website lead takes hours to reach CRM

After · XMACNA

Lead arrives instantly in CRM and WhatsApp

Before

E-commerce inventory mismatched with ERP

After · XMACNA

Inventory synchronized across platforms

Before

Report manually prepared at month end

After · XMACNA

Intelligent Dashboard updated in real time

How we connect

You don't switch systems. The system integration connects what you already have.

The valid concern is hearing 'we will replace everything' and seeing operations stop for a month. That's not it. XMACNA maps exactly where data gets stuck today, builds a bridge with intelligent automation between ERP, CRM, e-commerce, and WhatsApp, and puts a Digital Employee in front of the customer — all plugged into what’s already running. No rip-and-replace, no switch. Start your next team conversation on the biggest time bottleneck.

Where data gets stuck

We survey your systems — ERP (Omie, TOTVS), your CRM, e-commerce, WhatsApp, management system — and find every point where someone manually copies data.

01 · MAPPING

The invisible bridge

We build synchronization with intelligent automation: orders become opportunities, leads become contacts, conversations become records. Bidirectional, real-time, without you opening each screen.

02 · INTEGRATION

Digital Employee on the front line

With systems connected, the Digital Employee answers on WhatsApp checking inventory, order status, and customer history — and updates everything back automatically.

03 · OPERATION
Frequently asked questions

What matters to know.

Will I have to change my ERP or CRM?+

No. The integration connects what you already use — Omie, TOTVS, your e-commerce, your CRM (HubSpot, Pipedrive, RD, Salesforce). We link the systems, we do not replace any.

Integrates with any system?+

If it has an API or exports data, we integrate. ERPs like Omie and TOTVS, e-commerce, CRMs, and WhatsApp are already mapped. For niche systems, we evaluate in the free assessment.

How much does it cost and when does it pay off?+

Project setup + usage monthly fee, no per-seat license. The return comes in hours the team stops spending copying data between systems — at Rede Supera, this doubled scheduled visits (+100%) vs. the control group.

Does the integration break when the system updates?+

You’re not left responsible. XMACNA monitors the bridges and maintains the automation updated as a service. If anything changes in ERP or CRM, we adjust on our side — you don’t need IT to manage this.

How long until it's running?+

It depends on how many systems and the complexity of APIs. A typical ERP ↔ CRM ↔ WhatsApp integration goes live in a few weeks, starting with the biggest team time-drainer bottleneck.

Next readings

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