The best alternative to Sirena is to stop just sharing the conversation among the team and start resolving instantly. Sirena — now Zenvia — organizes multi-user WhatsApp: divides leads, distributes to an agent, and triggers ready messages. But sharing doesn’t fix delays or off-hours: the agent still needs to be online, and the fixed flow freezes when the client leaves the script. XMACNA operates for you a Digital Employee that understands, decides, and EXECUTES immediately — at 22h, on Sundays or at peak — and only escalates to a human what requires a human.
Sirena distributes the conversation. The Digital Employee resolves the conversation.
Client contacts via WhatsApp, voice, or active campaign.
The Digital Employee reads history, memory, and data from the Intelligent Dashboard.
It chooses the next action: reply, qualify, schedule, collect, or escalate.
The conversation turns into structured data, private notes, and updated opportunity.
Your team takes over when a human is needed, already with full context.
Sirena solves a real problem: taking WhatsApp off one person’s phone, dividing the lead among several users, and standardizing the approach with ready-made messages. But the bottleneck just shifts — it still depends on someone available to respond, and the standardized triggers get stuck when the client asks something off script. The question changes from "who do I send this conversation to" to "why is the lead still waiting for someone to solve the basics?". That’s where the comparison below comes in.
Distributes the lead to multiple team users
Handles, decides, and solves alone — human only when human is needed
Depends on an online agent; off hours, the lead waits
Responds immediately at 22h, on Sundays and peak times — no queue to distribute
Ready-made messages and fixed flows get stuck when the client goes off script
Interprets real intent, decides the next action, and EXECUTES in conversation
You organize users, tags, and triggers and operate the tool
XMACNA operates for you; every conversation becomes a contact and stage on the Intelligent Dashboard
You don’t just migrate a conversation distribution: you get a new collaborator. In the free assessment, XMACNA assesses how your service runs today, recreates operation with real AI, and activates the Digital Employee in the area that loses the most leads — without leaving anyone unanswered during the switch.
We look at how conversations are distributed today, where the lead cools off waiting for an agent, and which area — qualification, scheduling, follow-up — takes the most team time. Without you building anything.
01 · assessmentWe train the Digital Employee on voice, rules, and process, integrate your CRM (HubSpot, Pipedrive, RD, or Salesforce), and Long-Term Memory stores each customer's history.
02 · TrainingThe Digital Employee takes over WhatsApp, answers immediately 24/7, and resolves from start to finish, passing to human only what needs a human. Each conversation becomes a contact, stage, and note on the Intelligent Dashboard.
03 · DeploySirena (Zenvia) distributes the conversation among multiple users and waits for the agent to respond. XMACNA operates a Digital Employee who understands, decides, and EXECUTES immediately — distributing doesn’t solve delays or off-hours; solving does.
No. Splitting the lead just moves the bottleneck: it still depends on people online, and off hours the client waits. The Digital Employee responds immediately at 22h, on Sundays and peak times, only calling a human when a human is needed.
No. In the assessment, we assess your current service, integrate your CRM, and activate the Digital Employee without leaving you unattended during the change. The customer's history lives in Long-Term Memory.
No. Ready messages follow a fixed script and stall off menu. The Digital Employee understands text and audio, interprets intent, and EXECUTES the right action, recording everything in the Intelligent Dashboard.
Yes. It absorbs repetitive tasks 24/7 and delivers to your team only what is worth a person’s time — with full history at hand. At Rede Supera, there were +100% visits scheduled vs. control group.
to deliver extraordinary results in your Digital Employee.
Combining the best of each model for superior results.
Free assessment. In 30 days it is answering customers.
Still unsure where to start? Take the AI Assessment — 7 questions, 90 seconds, free.