The best alternative to JivoChat is to stop depending on someone online to not lose a sale. JivoChat is a good multichannel live chat — it combines website, WhatsApp, and social networks into one window and even offers a scripted bot for screening. But customers who arrive at 22h on weekends, or who go off the bot's script, face a "leave your contact and we will get back to you" message — and disappear. XMACNA provides a Digital Employee that EXECUTES: understands the question, decides and responds as your brand would, qualifies and schedules alone — without depending on business hours and without freezing when the conversation goes off script.
Live chat needs people online. The Digital Employee doesn’t.
Client contacts via WhatsApp, voice, or active campaign.
The Digital Employee reads history, memory, and data from the Intelligent Dashboard.
It chooses the next action: reply, qualify, schedule, collect, or escalate.
The conversation turns into structured data, private notes, and updated opportunity.
Your team takes over when a human is needed, already with full context.
JivoChat was made for your team to chat faster: it centralizes channels in one window and offers a scripted bot to screen before a human. The limit appears when no one is online or when the customer asks a question that the script didn’t foresee — then the conversation becomes a contact form and the sale cools off. The Digital Employee changes the premise: it doesn't just screen to pass along, it solves. See where the difference shows in real operation:
Live chat: needs someone online to respond immediately
The Digital Employee responds immediately, 24/7 — no business hours
Scripted bot: freezes and asks for contact when customer goes off script
Understands off-script questions and answers anyway
Outside business hours becomes "leave your contact and we will get back to you"
Attends, qualifies, and schedules in the conversation — before the lead cools down
Screening just pushes the conversation to the next agent
Solves what can be solved and escalates to human only what needs people
You don’t start over or stop attending during the switch. We map where your chat currently loses sales — outside business hours, on questions the bot doesn’t understand — train the Digital Employee in your brand’s voice and activate it on the same channels, with you monitoring everything through the Intelligent Dashboard.
We identify when a customer arrives and no one is online, and which questions the scripted bot can’t answer. That’s exactly the gap the Digital Employee fills first. Free assessment, without interrupting your service.
01 · assessmentWe train the Digital Employee to understand the customer, decide, and respond as your company would — without freezing when the person goes off script. The customer history lives in Long-Term Memory.
02 · TrainingAlways online, it attends, qualifies, and schedules alone and only passes to a human what needs a person — with full history on the Intelligent Dashboard and your CRM.
03 · OperationAs an alternative to JivoChat, it solves the same problem differently. Instead of a live chat that depends on people online, you get a Digital Employee that attends alone — including outside hours and off script — and only escalates to a human what needs a person.
The scripted bot follows a fixed script: if the customer asks differently, it freezes and asks for contact. The Digital Employee understands the person’s real intent, decides and responds even when the conversation goes off expected paths — and acts, not just screens.
That’s exactly where live chat loses the sale. The Digital Employee has no business hours: attends immediately, qualifies and schedules alone — the opportunity doesn’t turn into a contact form that no one returns to.
No. XMACNA maps, trains, and operates the Digital Employee for you. You don’t build scripts or engineering: you hire results and monitor them through the Intelligent Dashboard.
Yes. The Digital Employee attends on WhatsApp and your 24/7 channels and updates your CRM after every conversation, all recorded on the Intelligent Dashboard.
to deliver extraordinary results in your Digital Employee.
Combining the best of each model for superior results.
Free assessment. In 30 days it is answering customers.
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