Abandoned cart
DE detects abandonment right away, sends WhatsApp with product, photo, coupon.
01 · RECOVERS
Sector · E-commerce
AI for e-commerce: your store serves and sells ALONE
AI for e-commerce solves the biggest pains in your store: the "where’s my order?" question arriving at 22h with no answer, clients vanishing during upsells, and exchange tickets turning into complaints. Store platforms don’t talk to customers — they wait for you to reply. The Digital Employee from XMACNA takes over the entire WhatsApp shop: answers immediately, tracks orders, handles exchanges, and recommends the right product — every conversation becomes an opportunity on the Intelligent Dashboard, 24/7.
24/7no vacations, no days off
On the spotfaster than human
In 5 yearsAI is a basic requirement
From SDR to CRM
See how the magic happens.
More revenue in the cart and higher average ticket.
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01
Message
Client contacts via WhatsApp, voice, or active campaign.
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02
Context
The Digital Employee reads history, memory, and data from the Intelligent Dashboard.
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03
Decision
It chooses the next action: reply, qualify, schedule, collect, or escalate.
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04
Record
The conversation turns into structured data, private notes, and updated opportunity.
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05
Control
Your team takes over when a human is needed, already with full context.
AI for e-commerce turns a client who was going to disappear into a closed sale.
You know how many sales slip away between the "I'll think about it" and the checkout that nobody completed. The customer cools off, opens the competitor's tab, and you don't even find out. The Digital Employee returns to this WhatsApp conversation with the order in hand, removes the last objection and closes before the cart cools down — instead of letting the lead die in an email queue that nobody opens.
Before
Ignored cart email
After · XMACNA
DE approaches on WhatsApp
Before
Expensive human customer service
After · XMACNA
DE resolves on its own
Before
Customer can't find product
After · XMACNA
DE searches catalog
Before
No post-sale upsell
After · XMACNA
DE offered +1 item
Connected to the store you already have — Shopify, VTEX, Nuvem Shop, Tray, Bling.
You won't change platforms or mess with the operation that's already running. The Digital Employee connects to your store and ERP via native integration: order, stock, shipping, coupon, and invoice status are right there in the conversation. So it responds with the truth from your system — and each service updates everything automatically, with no typing needed.
Tracking, exchange, question
DE checks order status, exchange/return, delivery deadline.
02 · CUSTOMER SERVICEPost-sale
After delivery, DE offers complementary products based on history.
03 · UPSELLWhat matters to know.
What does an AI for e-commerce do beyond answering messages?+
It RUNS the store on WhatsApp: handles customer service, recovers sales that would escape, provides tracking info, opens exchange and return processes, and offers upsell — logging every conversation on the Intelligent Dashboard, without you operating anything.
Integrates with Shopify, VTEX, Nuvem Shop and my ERP?+
Yes. It connects your store and your ERP (Bling, Tiny) via API: orders, stock, shipping, coupons, and invoice status are accessible in the conversation, and each service updates the system by itself.
How does it recover sales without spamming?+
It approaches on WhatsApp with the order context and the right offer, respects opt-out, and uses Long-Term Memory to avoid repeating approaches. It’s a real conversation with the customer — not mass sending.
Does it generate a payment link and close the sale in the chat?+
Yes. It generates the link (Mercado Pago, Pagar.me, Stripe) directly on WhatsApp, confirms the order, and returns the status ready for your team. The conversation becomes a sale and data on the Intelligent Dashboard.
Do you already have proven sales results?+
Yes. XMACNA has +600 Digital Employees in operation. The next step is a free assessment that maps where your store loses the most sales today.
Keep exploring.
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